What currency are the prices on the site in?

All prices are in EUR.

What payment methods are accepted at pvybike?

Accepted payment methods are PayPal, American Express, Diners, Discover, Mastercard, VISA, Klarna, iDEAL, Bancontact, EPS, Giropay, Sofort, Google Pay, Apple Pay.

What are the delivery fees?

We offer free shipping for all orders on our website.

How long does it take for my order to arrive?

Usually ships within 1 business days of receipt of order and 3-5 business days for delivery.

How can I track my order?

Get all your package information using your tracking number from our

How can I make a refund?

Yes, you can get a refund within 14 business days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at support@pvybike.com for your general queries.

What is your return policy?

We offer a 100% money-back guarantee if you return the defective item within 14 business days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How can customers return products?

Please contact us by email first.

Email: support@pvybike.com

Phone: +86 189 2382 9115

How much is the restocking fee?

We do not charge a restocking fee on returns.

How much is the return shipping fee?

The return shipping fee must be borne by the customer himself.

The conditions of the product that we allow returns ?


If you have any questions, send us a message to our email address